We do understand that unforeseen circumstances do occur, if you find yourself needing to cancel all or part of your reservation please contact us as soon as possible.
If you cancel your trip within:
- 30 days or more – 100% money back
- 29-15 days – 25% trip credit
- Less than 14 days – no refunds or trip credits
The demand for these trips is high. Booking a trip only to cancel on short notice makes it difficult for others to fill that spot and limits the enjoyment of this scarce natural resources. We are required by regulatory agencies on our some of our rivers to report the trips we run far in advance, and not running those trips can result in substantial fines as access to these runs is limited in order to protect these scare natural resources, and your experience!
Not showing up the day of the trip means we incur additional cost. Much of the work that goes into making a run down the river an enjoyable experience occurs well before your meet your guides in the morning. Your guide has already been preparing for hours before your arrival and therefor in order to compensate them fairly for that hard word, we do charge for no-shows!
We reserve the right to cancel or modify a trip due to insufficient reservations, water conditions, weather, or any other event beyond our control. There will be a full trip credit issued for any trip cancelled by WET River Trips. Our financial liability is limited to the amount paid to WET River Trips and shall not cover any other costs incurred by trip members including but not limited to travel and lodging cost.